FAQ
FAQ'S
Any individual 18 years of age and legally allowed to shop at AIVI.com . They need to possess a valid credit / debit card (VISA / MASTER CARD) issued by an authorized bank.
You can call us on our customer service numbers from 9:00 am to 9:00 pm UAE time and speak to our customer service representative or write to us customercare@aivi.com for any queries you have about aivi.com , or your order. You can also give the feedback on our website regarding our services. You can contact us for the following: Password related queries; Login related queries; My account / profile change queries; Payment related queries; Merchandise / product related queries; Website navigation related queries; Pricing, promotion, discount related queries; Delivery related queries; or Anything that the customer may wish to clarify about aivi.com .
We take care to not spam our valuable customer's mail boxes. However, sometimes our emails may land in your spam / junk mail folder. You will need to add aivi.com mail ids (customercare@aivi.com ) into your trusted sender list.
You have made during various online / offline interactions with us, we would communicate with you periodically for event based communications such as order information, renewal notices, invites, reminders, special offers etc. If you are not interested to receive any emails from us, you can select your preferences online in "My Account" section. However, you would continue to receive transaction based e-mails such as order confirmation mail etc.
Payment can be made through all Credit Cards and Debit Cards (if your bank has enabled them for online transaction), Online payment through bank transfer, Loyalty & Reward Points Redemptions and Cash on Delivery.
No, presently we are not accepting payment through Cheque /Demand Draft.
Yes, you can buy an online gift voucher (eGift Card), which can be redeemed on aivi.com website and app. However, the same voucher cannot be redeemed in store. If you return an item or cancel your order using the voucher, the refund value will be added to your "My Cash" wallet on AiVi, subject to our refund and exchange policy.
We don’t have the option to redeem physical gift cards on aivi.com .
Physical gift cards can only be used in stores. However, you can use our eGift Card for your online purchases on aivi.com .
No, we do not allow stop payments once a purchase has been successfully completed.
All confirmed transactions are considered final. However, if you believe your card has been misused or a purchase was made fraudulently, we recommend contacting your bank or card issuer immediately to report the issue and request further assistance.
Please refer our privacy policy, which mentions that we do not collect or receive your credit card information, and your money is collected directly on the bank payment gateway. If you think that your credit card has been compromised, then immediately report the same to your card issuing bank.
No, we don’t have an in-store payment option for online purchases. However, you can still pay in-store for a product that isn’t physically available— the store team will assist you in placing the order on AiVi and have it delivered to your preferred address. This applies on Club AIVI stores.
In Saudi Arabia, you can pay using Credit/Debit Cards, Apple Pay, Tabby, Tamara, or Cash on Delivery (COD).
No, the payment method cannot be changed once an order has been placed.
Yes, all our watches come with a watch box.
aivi.com offers the same quality of merchandise as sold in Club AIVI stores, and the prices are also the same.
We collect information from you when you register on our site or fill out a form. When ordering or registering on our site, as appropriate, you may be asked to enter your name or e-mail address. You may, however, visit our site anonymously.
We have standard size and size charts on both aivi.com app and website.
You can search for the brand on every page. Alternatively, if you want to shop for a particular brand in a category, you can click on the brands listed on the left side of the page under the heading Brands.
Returning an item is quick and simple:
- Go to “My Orders.”
- Select the order you’d like to return.
- Tap “Return/Exchange.”
- Choose the item and select a reason for the return.
- Pick your preferred refund method.
- Tap “Return Item” to complete your request.
Tip: Before starting your return, please make sure the product is eligible for return by checking the Product Highlights section.
In-Store Returns (UAE Only)
You can also return your items at the nearest Club AIVI store in the United Arab Emirates.
Please ensure the item is unused, in saleable condition, and accompanied by the original invoice.
To confirm which items are eligible for in-store return, contact our Customer Care team.
Returns via Courier
If you prefer, you can request a return or exchange through our Customer Care team.
We’ll arrange for the item to be collected from your address and returned to us.
Once we receive the item in unused condition, with original packaging, tags, and invoice, we’ll process your return.
Returns or exchanges may not be accepted if these conditions aren’t met.
For full details, please review our Returns Policy.
If an item is out of stock when you try to add it to your shopping bag, you’ll be notified immediately, and it won’t be added to your bag.
If an item goes out of stock after being added to your shopping bag but before checkout is completed, you’ll be informed at checkout. You’ll then need to remove that item before proceeding with your purchase.
If an item becomes out of stock after you’ve placed your order and received an order confirmation, we’ll do our best to fulfill your order by sourcing the selected merchandise.
In case we’re unable to source it, or if shipping takes longer than 4 days, we’ll notify you about the delay, cancel the item, and refund any charges made to your credit or debit card for that merchandise.
There is a limit of maximum of 20 items in cart, we may verify in order to ensure your security, to confirm that you have indeed ordered for these items.
Yes, you can cancel the order fully or partially before it is shipped. However, you cannot cancel your order for the loyalty points or gift vouchers, once placed. To check the status of whether your order has been shipped or not, click on the "Order Status" link at the top of the page, and then on the link to the specific order, which will indicate the shipping status of each merchandise in your order. However, additions to an order, or changes to the merchandise ordered, are not possible.
You can change the shipping address before your order is billed and shipped by contacting our Customer Care.
We offer a 14 days refund and exchange policy, which is applicable to most products sold on aivi.com . Please refer our returns policy for more details.
Yes, for most products, you can exchange unused items. Some products are excluded from this for hygiene reasons. For details on which products cannot be exchanged or returned, please refer to our return policy.
Yes, this is possible, you will need to call our Customer Service agent and register your request. After we receive your request, we would get in touch with you and explain the process of returning the product through courier, for details please refer to our returns policy.
Yes, purchased items can be returned in our stores; to check which product cannot be returned in our stores please contact our customer care, for more details please refer our returns policy.
You may call aivi.com customer care, and request to them a return or exchange. We will manage for the item to be collected from the delivery address through courier, and returned to us. We shall process the return subject to receipt of the purchased item at our location in unused condition in its original packaging along with original tags and invoice, if failed then the return/ exchange / refund may not be possible.
How can I receive my money for the purchased item which I have returned or cancelled?
If manufacturer warranty/guarantee is associated with the purchased item, it would be mentioned along with the other product details.
You can return or exchange items within 14 days from the date of receiving your package, make sure they are unused, in original packaging, and with original tags and invoice.
Yes, returns and exchanges are free of charge, the elligible items must be in an unused condition with original tags and invoice.
Refunds are processed within 7 working days after the returned item is received and inspected.
For Cash on Delivery (COD) payments, refunds will be issued as store credit. These credits do not expire and are redeemable online only. Once processed, your refund amount will appear in the “My Cash” section of your wallet on aivi.com .
Fragrances, cosmetics, innerwear (undergarments and lingerie), gift vouchers, and any made-to-order or altered merchandise cannot be returned or exchanged.
Items purchased under promotions or discounts cannot be exchanged unless the same promotion is still active at the same price. They may still be eligible for return depending on product eligibility.
Yes, you can return eligible items to the nearest Club AIVI store with the original invoice, provided the items are unused and in saleable condition.
Exchanges are only allowed for the same product in a different size or color. International partner items are not eligible for exchange, only return.
Once your returned item reaches our warehouse (within 48–72 hours of pickup) and passes inspection, the exchange item will be shipped to you.
No, return shipping is free if your item is eligible for return or exchange.
Returns without the original sales invoice cannot be accepted. Please make sure to include it with your return.
If your order arrives in a damaged or a tampered packaging, please reject the delivery and contact Customer Care or send an email to customercare@aivi.com with your order reference number.
Yes, you can cancel your order. However, once it has been fullfilled, cancellation is not possible from your end and you will have to contact our customer service.
Unfortunately, we do not accept opened packages for return. To be eligible for a return or exchange, items must be unused, in their original packaging, with original tags and the invoice.
Return / Exchange Window: Requests must be raised within 14 days from delivery.
Eligibility: Items must be unused, in their original packaging, with original tags and the invoice intact.
Non-Returnable Items:
Fragrances (perfumes)
Cosmetics
Innerwear (undergarments and lingerie)
Gift vouchers
Made-to-order or altered items
Return Pickup: Scheduled within 24–48 hours after placing the return request.
Refunds
Refunds are processed within 7 working days after the returned merchandise is received and approved.
Credit / Debit Card: Refunded to the original card within 5–7 working days (bank processing delays may apply).
Apple Pay: Refunded within 5–7 working days.
Tabby / Tamara: Refund processed within 1–2 working days.
Cash on Delivery (COD): Refunded as store credit to the AiVi Wallet (My Cash) within 1 day.
My Cash is valid for 1 year.
Exchanges
Exchanges are allowed only for the same item in a different size or color.
The exchange value must be equal to the original item value.
Exchange items are shipped 48–72 hours after the return pickup, once the item is inspected.
Items sourced from international partners are eligible for return only and cannot be exchanged.
Important Notes
Please check your package upon delivery. If the package appears tampered with or damaged, refuse delivery and contact Customer Care immediately.
Policies may be updated by management at any time. Continued use of the platform indicates acceptance of the updated terms.
Key Timelines to Remember
14 days to request a return or exchange
7 working days for refund processing
48–72 hours for exchange dispatch after pickup
- Log in to the AiVi website or app.
- Go to My Orders.
- Select the relevant order.
- Choose Place Return or Place Exchange.
We currently deliver to all major cities across the United Arab Emirates, Saudi Arabia, Kuwait, Bahrain, Qatar, and Oman.
Please refer to our Shipping Policy section on our app or website for the same.
Yes, delivery may take longer for certain items. Products that fall under international shipment require additional processing time and are usually delivered within 12 to 14 days. You can check whether an item is part of international shipment or standard delivery by reviewing the Product Highlights section on the product page.
Our shipping company will come again to your place. You should plan and coordinate the purchase in a manner that someone will accept the order in your absence.
Sometimes, we ship products directly from the nearest stores. This means that items in your order might be delivered in multiple shipments. You’ll receive an SMS with your shipment numbers and tracking link once they’re dispatched.
If you find that the packaging/wrapper is damaged before accepting the delivery, please refuse the delivery and immediately inform us. Once you have received the item, and thereafter realized that the package is damaged, then please feel free to get in touch with us within 14 days of receiving the item. For more details please see our returns policy.
Yes, you may change the delivery address, only when we have not billed and shipped your order. You have to contact the customer care and may request for the same
You can call us at Customer Care to inform us about such situation, and we shall try to accommodate your instructions. But, we cannot hold prepaid orders beyond 4 days and Cash on Delivery (COD) orders beyond 2 days from the date of the order.
We will charge for shipping unless otherwise specified. Our shipping charges are based on factors such as quantity of items ordered, type of the items ordered and delivery destination. If you want more information, you can see our shipping policy. We do not charge additional for any extra amount on the delivery, so you need not make the payment to the delivery man for your order.
The shipping charges and service tax on shipping charges will be added to your order amount on the billing page, after you have indicated the recipient's shipping address.
You can check through order status in "My Account" section on our AiVi Website or App.
If you are not satisfied with your purchase for any reason, and wish to return the item as per the Returns Policy through courier pickup arranged by us , you do not need to pay any courier charges for the return of item for the shipment purpose.
You may cancel the order, before it is shipped. With an exception of a few purchases, which cannot be cancelled we will refund the full amount charged to your card. For more details please refer to our shipping/ return policy.
We will take utmost care to your merchandise what you ordered. Rarely the orders get mixed up. If you found the same you can contact us within 24 hours of receiving the delivery.
Yes, orders above the minimum order value qualify for free shipping. For smaller orders, a shipping fee applies depending on your country.
Once your order is shipped, an Air Waybill (AWB) number will be generated. You will receive this via email and SMS, which you can use to track your order.
Yes, we deliver across UAE, Saudi Arabia, Kuwait, Oman, Bahrain, and Qatar.
In Saudi Arabia, delivery takes 5–7 days. Shipping fee is SAR 10 for orders below SAR 100. Cash on Delivery (COD) fee is SAR 30.
If all international items in your order are cancelled, the international shipping fee will be refunded. If only some are cancelled, the fee still applies and is not refundable.
Delivery address changes are not guaranteed after placing an order, but you can contact Customer Care immediately to check if it can be updated.
Yes, we offer a Buy Now, Pay Later (BNPL) service, primarily through Tamara & Tabby. This allows you to split your purchase into easy, interest-free monthly installments at checkout.
60-minute delivery is available daily between 11:00 AM and 10:00 PM in the UAE for selected items. The delivery countdown starts as soon as your order is successfully placed and confirmed on the AiVi app or website.
60-minute delivery may no longer be available if the item is out of stock at the nearest store or if your delivery location is not covered by the 60-minute delivery service. In such cases, the system will automatically show the next available delivery option at checkout.
To ensure 60-minute delivery, please confirm that the item is marked as eligible and that your location falls within the service area.
Express delivery is available only for eligible locations. If your address is not covered by the Express delivery service, the system will automatically display the next available delivery option.
Additionally, Express orders placed between 12:00 AM and 2:00 PM are delivered the same day. Orders placed after 2:00 PM will be scheduled for delivery the next day.
We offer Cash on Delivery (COD) in supported countries. Delivery timelines and applicable charges are as follows: United Arab Emirates: Delivery within 3–5 days. Orders below AED 100 are subject to an AED 9 shipping fee, and Cash on Delivery orders are subject to an AED 20 COD service fee. Kingdom of Saudi Arabia: Delivery within 5–7 days. Orders below SAR 100 are subject to a SAR 9 shipping fee, and Cash on Delivery orders are subject to a SAR 30 COD service fee. Kuwait: Delivery within 5–7 days. Orders below KWD 10 are subject to a KWD 2 shipping fee, and Cash on Delivery orders are subject to a KWD 2.75 COD service fee. Qatar: Delivery within 5–7 days. Orders below QAR 100 are subject to a QAR 9 shipping fee, and Cash on Delivery orders are subject to a QAR 33 COD service fee. Oman: Delivery within 5–7 days. Orders below OMR 12 are subject to an OMR 2 shipping fee, and Cash on Delivery orders are subject to an OMR 2 COD service fee. Bahrain: Delivery within 5–7 days. Orders below BHD 12 are subject to a BHD 2 shipping fee, and Cash on Delivery orders are subject to a BHD 3.5 COD service fee. Once your order has been shipped, you will receive the Air Waybill (AWB) number via email and SMS. For products marked with the International Shipping badge, the international shipping fee will be refunded only if all such items in the order are cancelled. If only some of the international shipping items are cancelled, the international shipping fee is non-refundable. For more information, please refer to our Shipping Policy.
Standard Delivery: Receive your order within 3–5 days.
Express Delivery (1-Day Delivery): Get your order delivered within 1 day.
Quick Delivery: Available as 60-minute, 90-minute, or 2-hour delivery, depending on product availability and location. This option is offered for selected items and areas only.
Delivery options and estimated timelines may vary based on your location and the items in your cart. You can view the available delivery methods and expected delivery time for your order at checkout on our website or app.
Be assured that we do not store your card details. When you enter the card details you are redirected to the respective banks secure payment site. Bank exchanges the data provided by you with your card issuing bank through a Secured Socket Layer. Your card issuing bank authorizes or rejects the transaction, based on which we process or reject the order. At no point do we receive / store your card details. Please refer to the Secure Shopping for more details.
Yes, we encrypt all credit / debit card or payment information.
No, it is not compulsory to register to shop at aivi.com to browse. At the point of check out you will be required to register.
Yes. You can check our Privacy Policy Secure Shopping commitment.
We use multiple security measures to protect your personal information and ensure it remains safe whenever you access it.
No. There is no charge for registration on aivi.com . Register for free.
Registrations do not expire. If your account is inactive for a long period of time we will suspend it or de-activate it, in this case, you can immediately contact our Customer Service Representative to activate the account. We will reactivate your account after verification to confirm your identity.
If you are a registered member you will get the following benefits: Checkout - Sign in and proceed to checkout for quick ordering. Order History - Review details of your order. Address Book - create and save addresses of your family & friends for faster check out.
We can retrieve your password for that you have to go to "Forgot Password" page, and enter your email ID registered with us. We will reply through email your password to your email ID.
Yes, it is possible to change your information; this can be done in the My Account section under "Edit Profile" tab. But, you will not be able to modify your title, name, gender, and date of birth.
You can contact us at customercare@aivi.com
and include the following details in your message: your date of birth, first name, last name, address, and, if available, a past order number placed using your login ID.
To check your available "My Cash", simply visit your account page and click on my wallet tab, where you'll find both your my cash credit history and balance.
"My Cash" remains valid forever, there is no expiry for "My Cash".
If your "My Cash" is not visible, it could be due to zero balance. If you believe this isn't the case, please reach out to our Customer Service team for assistance.
No, Click & Collect is not available at the moment.
Express Service offers premium faster delivery options (same-day or next-day) for eligible products to eligible customers.
Eligibility depends on factors such as customer location and product availability. You’ll see the Express Delivery option during the pre-order journey at the product level and can choose it for eligible products at the checkout page.
Express Delivery is generally a paid service to ensure faster, priority delivery. However, our Standard delivery is always free.
If Express Delivery is delayed beyond the promised timeframe, you may be eligible for a refund of the Express Service fee.
Yes, you can cancel your Express Delivery order according to the standard cancellation policy. If eligible, you'll receive a refund of the Express Service fee.
Not all products are eligible. Express Delivery is typically available for items stocked locally to ensure faster delivery.
It’s a premium service that ensures eligible items are delivered within 60 minutes of confirmation. It is available in select areas and for specific products only.
No, only products marked with a "60 Min" badge qualify for this service.
You can check availability by entering your delivery address. The service is available in select areas.
Yes, a delivery fee may apply. The exact amount will be displayed at checkout.
Only prepaid methods are accepted. Cash on Delivery is not available for this service.
We aim to meet the delivery time, but delays may occur due to traffic, weather, or other unforeseen issues. If your order is significantly delayed, we will notify you and, in certain cases, refund the delivery fee.
Yes, you can cancel your order. However, once it has been fullfilled, cancellation is not possible from your end and you will have to contact our customer service.
You will receive tracking updates via the My Orders page on our app, including estimated delivery time and courier details.
Unfortunately, once an order is placed, the delivery address cannot be changed due to the fast processing time.
Yes, if you cancel the entire order, the delivery fee will be refunded. If you partially cancel items from a 60-Minute Delivery order, the delivery fee will not be refunded.
Yes, our standard return policy applies. We offer a 14-day refund and exchange policy for most products. Please refer to our returns policy for more details.
The service runs from 10 AM to 8 PM, seven days a week, though availability may vary by location.
Yes. If some items qualify for 60-Minute Delivery and others don’t, your order will be split into separate deliveries, which will be clearly shown at checkout.
You can explore and apply for current job openings at AiVi through our official LinkedIn page here: https://www.linkedin.com/jobs/aivi.com -jobs-worldwide?keywords=aivi.com
Thank you for your interest in joining AiVi. Kindly wait for our HR team to review your application and get back to you. We appreciate your patience.
No, we only provide information regarding AiVi job opportunities. For other companies, please check their official career pages.
aivi.com is an elevated fashion and lifestyle destination committed to styling GCC’s GEN NOW to WOW. We offer shoes, bags, outfits, beauty essentials, and accessories from over 1200+ global brands at accessible prices.
We currently deliver across the UAE, Saudi Arabia, Kuwait, Oman, Qatar, and Bahrain.
You can shop on-trend fashion and lifestyle items including shoes, bags, outfits, beauty essentials, and accessories – all curated to bring you the latest styles.
Yes, we bring you over 1200+ global brands, making it easy to shop the latest trends at affordable prices.
We believe in looking like a million bucks without spending it. That’s why we deliver on-trend fashion and lifestyle products at accessible prices, right to your doorstep.
You can download the AiVi app from the App Store or Google Play
Yes, all products sold on aivi.com are 100% authentic. As part of our “Genuine Products” promise, every item you purchase is certified and guaranteed to be original, sourced directly from authorized brands and partners.
We launched the GCC’s first ‘phygital’ store in Dubai—a tech-driven, immersive space blending physical and digital shopping experiences.
aivi.com is part of Apparel Group, a major UAE-based fashion and retail conglomerate with over 85 brands and 2,300+ stores across 14 countries.
Apparel Group is a UAE-based fashion and lifestyle retail conglomerate founded by Sima Ved. It operates in 14 countries with over 2,300+ retail stores and 85+ brands, including AIVI
Contact us at +96522261111 (Kuwait) or +97148142666 (UAE, Saudi, Bahrain, Oman), from 9:00 AM to 9:00 PM GST, or email customercare@aivi.com.
Our customer support service runs from 9:00 AM to 9:00 PM GST, seven days a week.
Kindly follow the below steps to place your order
- Download the 6th Street online shopping application
- Select your location
- Choose your item
- Add to cart
- Head to checkout
- Enter your Email ID
- Select payment mode
Just so you know, you can check the price in your country.
If you’re unable to find an item again, it may be out of stock. You can click on the “Notify Me” option on the product page to receive a notification as soon as the item is back in stock.
Yes, we have VIP membership program on AiVi.
- Priority Customer Service: Skip the wait times and experience top-notch assistance.
- Expedited Delivery: Enjoy faster shipping on your orders.
- Exclusive Event Invitations: Be front and center at our coveted events.
- Early Access to Sales: Shop the deals before anyone else.
VIP membership is awarded to our most loyal customers who have made high-value purchases.
You can edit your account information in "My Account" section.
Note that certain details like title, name, gender, and date of birth require assistance from our Customer Service team.
You'll be notified based via email, WhatsApp, SMS, or push notification, based on your chosen communication preference.
You'll receive early notifications via email, WhatsApp, SMS, or push notification, based on your communication preference.
The 6thStreet Phygital Store is located on the Ground Floor at Dubai Hills Mall, near the cinema parking (P2), Dubai.
Contact number: +971 56 526 8520
We do not have a showroom in Dubai Mall. Our phygital store is located at Dubai Hills Mall, Ground Floor, Dubai.
Located at Dubai Hills Mall, Dubai, the 6thStreet phygital store blends digital convenience with in-store shopping. Browse and shop using in-store tablets, get styling support from fashion advisors, and try items in smart fitting rooms. Discover products from 200+ fashion and lifestyle brands, including Tommy Hilfiger, Calvin Klein, and Skechers.
Discount codes are updated regularly. Any available discounts will be shown on the AiVi app and can be applied at checkout if eligible.
You can also follow our official social media pages to stay updated on the latest offers, promotions, and discount codes.
You can find all available coupons directly on the checkout page. The coupons shown are based on your order eligibility.
How do I apply a coupon to my order?
- Visit our website or app.
- Add your selected items to your cart.
- Proceed to checkout.
- Review the available coupons for your order.
- Select and apply your preferred coupon before completing your purchase.
No, My Cash balance cannot be transferred to a bank account. Any available balance can be used directly for purchases on AiVi.
100% Genuine Products: All products sold on AiVi are authentic and sourced directly from trusted global brands.
Certified Retailer: AiVi (including its holding companies and retail stores) is officially certified by Apparel Group as an authorized online and offline retailer.
Shop with Confidence: Apparel, footwear, accessories, beauty, fragrances, and more — all verified as authentic.
Full Transparency: Certification details are available on the AiVi website for added assurance.
Price Assurance
Best Price Guaranteed: If you find the same product at a lower price elsewhere, we’ll match it by refunding the difference to your My Cash account.
Eligibility
Applies only to identical products (same brand, size, color, and style).
The product must be listed on another online store or at the Phygital Store.
All products sold on 6thStreet are eligible.
The lower price must be in the same currency (AED, SAR, OMR, KWD, BHD, QAR).
Conditions
Requests must be submitted within 2 days of delivery, after full payment is completed.
The refund applies to the individual product price, not the total order value.
If the product goes on sale on AiVi within 2 days of delivery, only the price difference will be refunded (subject to matching size and color).
Each product is eligible for one Price Assurance claim only.
Once a product is price-assured, it is not eligible for return.
How to Claim Price Assurance
Log in to your AiVi account.
Go to My Account > Price Assurance > Raise a Request.
Select the product, enter the lower price, upload a screenshot, and provide the product link.
Our team will review your request. If approved, the price difference will be credited to My Cash within 48 hours.
Track your request under My Account > Price Assurance > Past Requests.
Data Security: All submitted information, including screenshots, links, and order details, is handled with strict confidentiality in accordance with our Privacy Policy.
Price Assurance
Best Price Guaranteed: If you find the same product at a lower price elsewhere, we’ll match it by refunding the difference to your My Cash account.
Eligibility
Applies only to identical products (same brand, size, color, and style).
The product must be listed on another online store or at the Phygital Store.
All products sold on AiVi are eligible.
The lower price must be in the same currency (AED, SAR, OMR, KWD, BHD, QAR).
Conditions
Requests must be submitted within 2 days of delivery, after full payment is completed.
The refund applies to the individual product price, not the total order value.
If the product goes on sale on AiVi within 2 days of delivery, only the price difference will be refunded (subject to matching size and color).
Each product is eligible for one Price Assurance claim only.
Once a product is price-assured, it is not eligible for return.
How to Claim Price Assurance
Log in to your AiVi account.
Go to My Account > Price Assurance > Raise a Request.
Select the product, enter the lower price, upload a screenshot, and provide the product link.
Our team will review your request. If approved, the price difference will be credited to My Cash within 48 hours.
Track your request under My Account > Price Assurance > Past Requests.
Data Security: All submitted information, including screenshots, links, and order details, is handled with strict confidentiality in accordance with our Privacy Policy.
The Reward Points Program allows registered customers to earn points for purchases and selected actions on the site, such as submitting product reviews. These points can later be redeemed toward future purchases.
What are the benefits of Reward Points?
- Earn points as you shop and interact on AiVi.
- Redeem accumulated points to reduce the cost of future orders.
- Enjoy added value as a thank-you for being a loyal AiVi customer.
How can I earn Reward Points?
You can earn Reward Points by:
- Making purchases (points are awarded based on the product price).
- Registering for a new account.
- Subscribing to the newsletter for the first time.
- Inviting friends to join AiVi.
- When invited friends register as customers.
- When invited friends place an order.
- Submitting product reviews.
How is the value of Reward Points calculated?
The value of Reward Points is based on:
- The exchange rate between the amount spent and points earned.
- The exchange rate between points redeemed and their monetary value during checkout.
How can I redeem my Reward Points?
- Reward Points can be redeemed during checkout.
- If you have enough points, you’ll see the option to use them as a payment method.
- Your available points and their monetary value will be shown in the Payment Method section.
- Reward Points can be combined with other payment methods, such as credit cards or gift cards.
Are there any minimum or maximum limits for Reward Points?
- A minimum number of points may be required before redemption is allowed.
- There may be a maximum limit on how many points you can earn.
- Once the maximum is reached, points must be redeemed before earning more.
How can I manage my Reward Points?
You can view and manage your Reward Points in My Account, where you can:
- Check your total points and their currency equivalent.
- See the minimum points required for redemption.
- Track earned, redeemed, and expired points.
- View historical exchange rates and expiration details.
Do Reward Points expire?
- Reward Points may expire based on when they were earned.
- Points expire in the order they were first earned.
- You can enable email notifications to receive alerts when:
o Points are earned or redeemed.
o Points are about to expire or have expired.
How do I receive notifications about my Reward Points?
You can opt in to email notifications under the Reward Points section in My Account to stay informed about balance changes and upcoming expirations.
Club AIVI is Apparel Group's loyalty program, designed to reward you every time you shop across a wide range of leading brands in the GCC. As a member, you can earn up to 5% back in points on eligible purchases and redeem them on future orders, while enjoying exclusive member benefits.
With Club AIVI , you can:
- Earn points on eligible purchases in-store and online
- Link your Club AIVI account to AIVI.com and other participating Apparel Group websites to earn points on online orders
- Redeem your points across participating brands
- Unlock additional rewards and member-exclusive benefits
Apparel Group operates more than 85 international brands and over 2,300 stores across the GCC, including Tommy Hilfiger, Calvin Klein, ALDO, Skechers, Nine West, Dune London, Rituals, Tim Hortons, and many more.
To learn more about membership, points, tiers, rewards, and participating brands, visit https://www.clubaivi.com/.
Referral codes can be shared an unlimited number of times.
Referral codes can only be used by logged-in customers and are valid only on the first order of a new account.
Referral rewards are applied based on the active promotion in your country.
Rewards are credited to your My Cash account once the referred customer completes their first successful order using your referral code.
Earned My Cash is valid for one year from the date it is issued.
Users are not allowed to use their own referral code to place an order.
Please note that the exact referral reward amount (for example, AED 40) may vary depending on the current promotion. To view the latest reward details, visit the Refer & Earn section in your AiVi account or check our website/app here:
https://aivi.com /refer-earn
AIVI is Apparel Group's new digital shopping destination, bringing together a carefully curated selection of fashion, beauty, footwear, home, and lifestyle brands in one seamless shopping experience. Previously known as 6thStreet, AIVI builds on the same trusted service you know, now with a new identity designed for the future of shopping.
AIVI represents our vision for the future of shopping—smarter, more personal, and seamlessly connected. It reflects our ambition to create a digital destination that evolves with our customers and brings together everything they love in one place.
Our new name reflects how we've evolved. While 6thStreet started as a fashion destination, AIVI represents a broader vision that goes beyond shopping—bringing together brands, technology, rewards, and personalized experiences under one identity. While our name has changed, our commitment to our customers remains the same.
Club AIVI is our loyalty program. Members can earn and redeem rewards across participating Apparel Group brands while enjoying exclusive offers, personalized benefits, and a more connected shopping experience.
As 6thStreet becomes AIVI, our loyalty program is evolving too. Club Apparel is now Club AIVI, bringing the same rewards you know with a refreshed identity that's fully connected to the AIVI experience.
No. All your existing Club Apparel Points will automatically carry over to Club AIVI. Your points balance will remain unchanged, and you can continue earning and redeeming points as usual.
Yes. Your membership, account details, and rewards will continue as usual. Only the program name is changing.
No. You can continue using your existing account and login details.
No. You'll continue to enjoy your existing rewards and benefits, with even more enhancements coming as Club AIVI evolves.
We recommend updating to the latest version of the AIVI app to enjoy the newest features and improvements.
Yes. AIVI is the digital shopping destination of Apparel Group and continues to be backed by the same trusted retail expertise.
Our commitment to our customers remains the same. You'll continue to enjoy authentic brands, great value, fast delivery, and trusted service—now under the AIVI name.